Whalexy
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Frequently asked questions
Clear answers about WhatsApp Cloud API onboarding, collaboration, campaigns, automation, and getting started with Whalexy.
What is Whalexy?
Whalexy is a web-based customer engagement platform for managing WhatsApp conversations, contacts, campaigns, automation, team assignments, analytics, and AI-assisted workflows from one workspace.
Does Whalexy use the official WhatsApp Cloud API?
Whalexy connects eligible WhatsApp Business accounts through Meta's official WhatsApp Cloud API. Production messaging requires your Meta Business credentials, an approved WhatsApp Business number, and completed onboarding.
Can multiple agents share one WhatsApp inbox?
Yes. Teams can work from a shared inbox, assign conversations, coordinate ownership, add notes, and track customer context.
Can I automate replies and customer journeys?
Yes. Whalexy supports rule-based automation, chatbot flows, campaign workflows, and AI-assisted replies. Availability can depend on your plan and connected services.
Can I send WhatsApp campaigns?
Yes, after your WhatsApp Business account is connected and the required Meta message templates are approved. Meta messaging rules, consent requirements, and conversation charges still apply.
How do I get started?
Create an account, connect an eligible WhatsApp Business account through Meta onboarding, configure your team and templates, then test a live conversation before launching campaigns.
Still have a question? Contact the Whalexy team.